Information for Visitors
Important Notice for Visitors
To ensure that all guests can comfortably enjoy the exhibited works and the space, we kindly ask for your cooperation with the following guidelines. Please read the information below carefully and we sincerely appreciate your understanding and cooperation.
- Please enjoy the exhibition quietly and be considerate of other guests.
- Please set mobile phones and smartphones to silent mode inside the venue. Phone calls, photography, video recording, and live streaming using electronic devices are prohibited.
- Please be careful not to touch the exhibited works, display cases, or walls with your hands or belongings.
- Please refrain from using writing instruments other than pencils inside the venue.
- Eating, drinking, and smoking are not permitted inside the venue.
- Pets are not allowed inside the venue.
- Admission may be denied or guests may be asked to leave if excessive alcohol consumption is observed.
- Please follow the instructions of staff members at all times.
Basic Policy on Customer Harassment
We are committed to continually improving our services and expertise so that our guests may spend their time safely and with peace of mind.
In order to provide high-quality service and to protect our employees, we have established and publicly announced this Basic Policy.
In order to provide high-quality service and to protect our employees, we have established and publicly announced this Basic Policy.
Definition of Customer Harassment
We primarily refer to the definition described in the “Corporate Manual for Measures Against Customer Harassment” published by the Ministry of Health, Labour and Welfare: “Among complaints and behavior from customers, cases where the means or manner of realizing the demand is socially inappropriate in light of the validity of the demand itself, and where such means or manner harm the working environment of employees.”
Note that the scope is not limited to the examples listed below.
Note that the scope is not limited to the examples listed below.
Acts Considered Customer Harassment
In accordance with the “Corporate Manual for Measures Against Customer Harassment” published by the Ministry of Health, Labour and Welfare, the following acts are considered as examples:
- Physical attacks (assault, injury)
- Psychological attacks (threats, defamation, slander, insults, abusive language)
- Intimidating behavior or remarks
- Demands for kneeling apology (dogeza)
- Persistent or repeated harassment
- Restrictive behavior (refusal to leave, loitering, confinement)
- Discriminatory remarks or behavior
- Sexual remarks or behavior
- Attacks or unreasonable demands directed at individual employees
In addition, depending on the appropriateness of the demand, the following actions may also be considered inappropriate:
- Demands for product replacement
- Demands for monetary compensation
- Demands for apology (excluding kneeling apology)
Measures Against Customer Harassment
[Response to Customers]
In cases that fall under customer harassment, we will seek rational and constructive dialogue toward a reasonable resolution; however, if behavior is deemed malicious, we may refuse service.
[Measures for Employees]
We provide training to ensure that each employee can respond promptly in the event of customer harassment.
We have established internal response manuals and organizational systems for handling such situations.
For more appropriate responses, we will cooperate with external institutions (such as the police or legal counsel).
We have established internal response manuals and organizational systems for handling such situations.
For more appropriate responses, we will cooperate with external institutions (such as the police or legal counsel).
Request to Our Valued Guests
Fortunately, the vast majority of our guests use our services without incidents such as those described above. However, should any behavior that constitutes customer harassment be confirmed, we will respond firmly in accordance with this basic policy.
We will continue striving to provide higher-quality services to ensure your satisfaction, and we sincerely appreciate your continued understanding and cooperation.
We will continue striving to provide higher-quality services to ensure your satisfaction, and we sincerely appreciate your continued understanding and cooperation.